LEGAL DOCUMENT
Privacy Policy
Effective date: 1 January 2025 | Last updated: 8 April 2026
OVERVIEW
This Privacy Policy explains how Loomstead ("we", "us", "our") collects, uses, stores, and protects personal information you provide when using our website or enquiring about our services. We are committed to handling your information with care and in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.
CONTENTS
1. Data Controller
Loomstead is the data controller responsible for your personal information collected through this website and our services.
Registered name: Loomstead
Address: 77/4 Convent Road, Silom, Bang Rak, Bangkok 10500, Thailand
Phone: +66 2 632 5174
Email: [email protected]
2. Information We Collect
Information you provide directly
- Full name
- Email address
- Phone number
- Any message or enquiry content you submit through our contact form
Information collected automatically
- IP address and browser type (via server logs and analytics tools)
- Pages visited, time on page, and referring URL (via analytics platforms)
- Device type and operating system
- Cookie identifiers (see Section 6)
We do not collect sensitive personal data such as health information, financial account details, or identification documents unless explicitly required and agreed upon.
3. Legal Basis for Processing
Under the PDPA, we rely on the following lawful bases for processing your personal data:
- Consent: When you submit our contact form or accept optional cookies, you consent to our use of your information for the stated purposes.
- Legitimate interests: For operating and improving our website and understanding how visitors interact with our content.
- Contractual necessity: To communicate with you and deliver the services you have requested.
- Legal obligation: Where we are required to retain records under applicable Thai law.
You may withdraw consent at any time by contacting us at [email protected]. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.
4. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide information about our programs
- Schedule sessions and communicate program details
- Improve the quality and content of our website
- Understand general visitor behaviour through anonymised analytics
- Comply with legal and regulatory obligations
We do not use your personal information for automated profiling or decision-making that produces legal effects on you.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following limited circumstances:
- Service providers: Third-party platforms that help us operate our website (e.g., email delivery services, analytics providers). These parties are bound by data processing agreements and may only process your data on our behalf.
- Analytics platforms: Aggregated, anonymised data may be processed by Google Analytics, Meta Pixel, or Microsoft Advertising for the purpose of understanding website performance — subject to your cookie consent preferences.
- Legal requirements: If required by Thai law, a court order, or a regulatory authority, we may disclose your information to the relevant body.
We do not transfer your personal data to countries outside Thailand without ensuring an adequate level of protection is in place, consistent with the PDPA's requirements.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law:
- Enquiry records: up to 2 years from the date of last contact
- Session and program participation records: up to 5 years from the date of completion
- Analytics data: in aggregated, anonymised form — up to 26 months
When data is no longer needed, it is securely deleted or anonymised.
8. Your Rights
Under the PDPA, you have the following rights with respect to your personal data:
- Right to be informed: To know how your data is being used (this policy fulfils that obligation).
- Right of access: To request a copy of the personal data we hold about you.
- Right to rectification: To request that inaccurate or incomplete data be corrected.
- Right to erasure: To request deletion of your data, subject to legal obligations.
- Right to restrict processing: To ask us to limit how we use your data in certain circumstances.
- Right to data portability: To receive your data in a structured, commonly used format.
- Right to object: To object to processing based on legitimate interests.
- Right to withdraw consent: At any time, without affecting prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
If you believe your rights have not been respected, you may lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include:
- HTTPS encryption for all data transmitted via this website
- Access controls limiting who within our organisation can view personal data
- Regular review of our data handling practices
No method of electronic transmission is entirely secure. We encourage you to use caution when sharing personal information online.
10. Third-Party Links
Our website may contain links to external websites that are not operated by Loomstead. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.
11. Minors
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, please contact us so we may delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this policy or how we handle your personal information, please contact us:
Loomstead
77/4 Convent Road, Silom, Bang Rak, Bangkok 10500, Thailand
Phone: +66 2 632 5174
Email: [email protected]
Office hours: Mon–Fri 9:00–18:00, Sat 10:00–15:00